For the past three years, Hanna Płaczek has been an integral part of ROMYNOX, serving as an Order Desk Specialist. She is responsible for managing the certification process and supporting administrative tasks in the warehouse. Her role is essential for clients in the pharmaceutical and biotechnology industries, where precision and thorough documentation are the cornerstones of trust and success.
A Dynamic Role with Real Impact
No two days are the same for Hanna. Her workday often starts early, well before 8 a.m., as she dives into a wide variety of tasks. Her primary responsibility? Delivering accurate quality documentation and certificates to clients. “These certificates are crucial in the pharmaceutical industry,” she explains. “They ensure that the products meet the stringent standards our clients require.”
Hanna works closely with the logistics team to ensure all orders run smoothly. She also handles client inquiries, such as assisting with access to the ROMYNOX certification portal. This system, introduced last year, allows clients to manage their documents independently. “Sometimes they lose a login or can’t find a document, but I make sure they always receive the support they need.”
Collaboration is a core value at ROMYNOX, something Hanna deeply appreciates. “When you have a good relationship with your colleagues, solving problems becomes much easier,” she says. She highlights the importance of mutual support within the team, noting how this positively reflects on clients’ experiences with the company.
Hanna also points to the informal and approachable work environment as one of the things that makes ROMYNOX special. “It really feels like a family here. Everyone is equal, and you can always be yourself.” This culture has also helped her grow as a person. “I’ve learned to be more empathetic and to consider others’ needs, rather than just focusing on my own perspective.”
Looking For the Future
Hanna is excited about ROMYNOX’s continued growth, especially the upcoming move to a larger, more modern facility. “It’s exciting to see the company becoming more professional, and I hope to contribute to that process,” she says. On a personal level, she aims to further improve her Dutch, though she already understands a great deal. “My colleagues are patient and incredibly supportive, and I’m so grateful for that.”
With her technical expertise, dedication to quality, and client-focused approach, Hanna is a valuable partner for ROMYNOX’s customers. She understands their needs and ensures they always receive the right documentation and support. “Every day is different, and that’s what makes my job so enjoyable,” she says with a smile.
Whether it’s answering questions, solving problems, or streamlining processes, Hanna is a steadfast presence for both clients and colleagues. Her dedication and enthusiasm make her not only an outstanding professional but also a teammate you’re happy to work alongside.
With Hanna on board, clients can trust that every detail is meticulously handled. This makes her not just a vital part of the company but also a trusted face of ROMYNOX that clients are eager to collaborate with.
